{"id":11909,"date":"2025-04-08T15:00:15","date_gmt":"2025-04-08T12:00:15","guid":{"rendered":"https:\/\/e-goodlife.gr\/payments-shipping-returns-policy\/"},"modified":"2025-04-22T10:01:38","modified_gmt":"2025-04-22T07:01:38","slug":"payments-shipping-returns-policy","status":"publish","type":"page","link":"https:\/\/e-goodlife.gr\/en\/payments-shipping-returns-policy\/","title":{"rendered":"Payments, Shipping and Returns Policy"},"content":{"rendered":"\n

Payments, Shipping and Returns Policy<\/strong><\/h1>\n\n

Welcome to e-goodlife.gr. This section outlines the available payment methods, shipping procedures, and our returns and cancellation policy. Please read carefully before completing your purchase.<\/p>\n\n

\n\n

Payment Methods<\/strong><\/h2>\n\n

1. Credit\/Debit Card<\/strong><\/h3>\n\n

Secure online payment via the Alpha Bank<\/strong> Nexi e-Commerce<\/strong> platform. Your card details are not stored<\/strong> on our website. <\/p>\n\n

2. Bank Transfer<\/strong><\/h3>\n\n
    \n
  • Bank<\/strong>: Alpha Bank<\/li>\n\n\n\n
  • IBAN:<\/strong> GR3801402830283002002006482<\/li>\n\n\n\n
  • Account Holder<\/strong>: KLEINAKIS E. IOANNIS & Co. EE \/ GOOD LIFE EE<\/li>\n<\/ul>\n\n

    Please include your order number and full name<\/strong> in the payment description. Your order will be dispatched after the payment is confirmed<\/strong>. <\/p>\n\n

    3. Cash on Delivery (COD):<\/strong><\/h3>\n\n

    Pay in cash upon delivery of your order. COD service is available only in Greece and carries an additional fee of \u20ac1.60<\/strong>. <\/p>\n\n

    \n\n

    Transaction Security<\/strong><\/h2>\n\n

    Good Life EE fully complies with PSD2 <\/strong>and European regulations on secure electronic transactions. All payments via Nexi are processed using advanced encryption and authentication protocols, ensuring the protection of your personal data. <\/p>\n\n

    \n\n

    Shipping Policy<\/strong><\/h2>\n\n
      \n
    • Maximum Quantity Per Order<\/strong>: 10 boxes (120 sachets)<\/li>\n\n\n\n
    • Shipping method:<\/strong> Delivery via our partner courier company, ELTA Courier<\/strong>.<\/li>\n\n\n\n
    • Delivery Time<\/strong>: Estimated between 1\u20135 working days from the date of dispatch, depending on your location.<\/li>\n<\/ul>\n\n

      Shipping Costs:<\/strong><\/h3>\n\n
        \n
      • Attica: \u20ac2.50<\/strong><\/li>\n\n\n\n
      • Mainland Greece, Evia, Crete & Remote Areas: \u20ac3.00<\/strong><\/li>\n\n\n\n
      • Islands: \u20ac3.50<\/strong><\/li>\n<\/ul>\n\n

        Please ensure your billing and shipping information is accurate. We are not responsible<\/strong> for delays or issues caused by incorrect details provided during checkout. <\/p>\n\n

        For orders outside Greece<\/strong>, please contact us at info@e-goodlife.gr<\/strong> before placing your order.<\/p>\n\n

        \n\n

        Returns and Cancellation Policy<\/strong><\/h2>\n\n

        Returns<\/strong><\/p>\n\n

        Customers have the right to withdraw from the purchase within 14 calendar days<\/strong> from the date of delivery, in accordance with EU Directive 2011\/83\/EU.<\/p>\n\n

        Returned products must<\/strong>:<\/p>\n\n

          \n
        • Be unused <\/strong>and in their original condition<\/li>\n\n\n\n
        • The packaging is intact <\/strong>and the safety seal<\/strong> has not been broken<\/li>\n\n\n\n
        • The product has not been damaged or altered<\/li>\n<\/ul>\n\n

          Products with opened or tampered packaging cannot be returned<\/strong> for hygiene and consumer protection reasons.<\/p>\n\n

          To exercise your right of withdrawal, please contact us by email at info@e-goodlife.gr<\/strong>, stating your order number and request.<\/p>\n\n

          Order Cancellation<\/strong><\/h2>\n\n

          An order can only be cancelled before<\/strong>:<\/p>\n\n

            \n
          • the invoice has been issued, and<\/li>\n\n\n\n
          • the order has been handed over to the courier company.<\/li>\n<\/ul>\n\n

            You can request a cancellation:<\/p>\n\n

              \n
            • By phone at 6944 906524<\/strong> (during working days\/hours)<\/li>\n\n\n\n
            • By email at info@e-goodlife.gr<\/strong> with the subject ORDER CANCELLATION<\/strong> and reference to your order number<\/li>\n<\/ul>\n\n

              Orders that have already been invoiced or shipped cannot be cancelled<\/strong>.<\/p>\n\n

              \n\n

              For any questions, feel free to contact us at info@e-goodlife.gr<\/strong>. We are available for any clarification or support you may need.<\/p>\n","protected":false},"excerpt":{"rendered":"

              Payments, Shipping and Returns Policy Welcome to e-goodlife.gr. 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